Global TotalCare takes pride in their injury management skills in reducing time loss and employer costs due to a workplace injury or illness. We facilitate this by:

• Customizing on-site training and managing absences related to personal injury or illness
• Interacting on behalf of the employer with the provincial worker's compensation board, third party plan carriers, health care professionals, the worker, employer and unions pertaining to the development and implementation of return to work plans Expediting medical procedures by acting as a liaison with medical practitioners and other health care professionals
• Early medical intervention for injured workers at the time they seek outside medical attention
• Minimizing time loss through ongoing support and follow-up with workers
• Serving as a resource to the company's Joint Health and Safety Committees
• Assisting with a safe and timely return to work plan in a collaboration of all parties to ensure a balance of work tasks and the worker’s specific limitations
• Directing and monitoring the implementation of functional capacity evaluations and independent medical tests
• Providing all required correspondence and injury related documentation to the worker's compensation board claims division regarding the worker’s claim file
• Monitoring client WCB accounts searching for any discrepancies
• Corresponding with the medical community to achieve a return to work program that provides a safe and timely return of workers back into the workplace
• Performing all appeal functions; either employer or employee initiated appeals along with applications for relief of costs from pre-existing medical conditions
• Attending all WCB oral hearings to ensure that the employer is properly represented

Global TotalCare is recognized for specialized management services and innovation in the injury management industry. We aim to enhance your management team through training and the mentoring process to foster the very best in your people. This provides owners of smaller companies confidence in their injury management process and creates a feeling that they are not alone in their business.

Our company, established in 2001, has been actively participating in a variety of industries throughout British Columbia, North West Territories, Yukon and Alberta representing thousands of employees in a multitude of industries. We assist our customers to combat the intrusion of an unhealthy business culture and utilize our skills and awareness of human resources to reduce absenteeism and compensation costs associated with workplace and non-workplace injuries.

Injury management is a proactive multifaceted approach of coordinating services for timely and cost effective return to work of employees that are absent due to an injury or illness. From the onset of an injury, our goal is to focus the injured worker on returning to work in a safe and efficient manner.

Global TotalCare acts as a third party employer representative, to liaison between the injured worker, supervisor and/or manager, medical practitioner and worker's compensation board.

How to Prevent and Control Musculoskeletal Injuries (MSI)

Occupational Health & Safety Committee Training

How to Appeal WSBC Decisions

Bullying & Harassment in the Workplace

Medical Absenteeism in the Workplace

How to Prevent and Control Musculoskeletal Injuries (MSI)

What is MSI?

Musculoskeletal injuries (MSI) refer to damage of muscular or skeletal systems which commonly occur due to strenuous or repetitive activities. MSI in the workplace is associated with high costs to the employer, causing vast amounts of absenteeism, lost productivity, increased health care costs, and impeding WorkSafeBC claim costs

Education and training are essential for MSI prevention. It is important that both Employers and Employees are knowledgeable about ergonomics, which will in turn help to reduce the duration, frequency, and pattern of exposure to MSI’s. Employers are encouraged to make sure MSI prevention is a key part of their company’s occupational health and safety program, as per WorkSafeBC.

We are excited to share that we are offering a two-hour online MSI seminar which has been carefully crafted to educate Employers and Employees in understanding MSI risk factors, provide tools to manage these types of injuries, and also how to implement control measures. The knowledge gained from the seminar is an essential skill that all Occupational Health and Safety Committees must have in their injury management toolkit.

Topics include:

Occupational Health & Safety Committee Training

This course is designed to meet the mandatory annual training requirements for OH&S Committee as regulated by WorkSafeBC. We provide training for both new safety committee members and an annual refresher course for current committee representatives.

Topics include:

• Role of the Committee
• Structure of the Committee
• Organizing the Committee
• How to conduct a meeting
• Member roles
• Jurisdiction of the Committee
• Duty to Consult
• Refusal to work
• Rules of Procedure
• Activities of the Committee
• Rating hazards
• Due diligence
• Section 130 of the WCA
• Investigations of accidents
• Record keeping
• Statistics
• Privacy
• Committee recommendations
• Reaching Committee objectives
• Committee Accident Investigations
• 52E40 EIIR Form/information gathering
• Immediate notification requirements
• Conducting a proper Investigation

How to Appeal WSBC Decisions

This interactive 1-hour workshop is designed to show you how to save money by reducing claim costs and improve your annual WSBC premiums through the WorkSafeBC appeal process. From beginning to end, our Appeals Expert will guide you through the why’s, when’s, and how’s of appealing decisions from WorkSafeBC. As part of the workshop, we are pleased to include a one-on-one 30 minute consultation that allows the attendee a chance to discuss specific cases and get some personalized assistance in their own appeals.

Topics include:

• When to Appeal Relief of Cost and Questionable Decisions
• Creating a Submission and Rebuttal
• Participants in an Appeal
• Process of an Appeal
• Disclosure Documents
• Medical Opinions
• Final Decisions

Bullying & Harassment in the Workplace

No company is immune to the possibility of bullying and harassment in the workplace. This seminar highlights the warning signs so you can minimize the risk of it occurring within your organization. We provide training for the proper investigation procedures so staff can feel comfortable responding appropriately, mitigating loss within the company.

Topics include:

• What constitutes as bullying and harassment
• Investigation procedures
• Workplace conduct
• Roles and responsibilities
• Documentation and record keeping
• Reporting procedures
• Investigation Form
• Annual review

Medical Absenteeism in the Workplace

This seminar addresses the rise in workplace absenteeism and the growing reduction in available and able employees. Learn strategies on how to mitigate time loss and increase productivity, while improving relationships and increasing profits.

Topics include:

• Culpable vs. Non-Culpable Absenteeism
• Medical EI
• Employer's "Duty to Inquire"
• Duty to Accommodate 
• Short Term & Long Term Disability Providers
• WorkSafeBC 
• Mitigating Time Loss
• Casual Absenteeism
• Long Term Absences
• Maintaining Relationships

For more information, please contact us.